Cornerstone Robotics Limited

Job Responsibilities Travel overseas to provide after-sales service for medical devices, including on-site installation, commissioning, and testing of functional components. Introduce the functions, usage, and installation procedures of the machine's various components and instruments to customers. Provide systematic training on machine operation, pre-surgery preparation, and post-surgery disassembly and assist in building localized service capabilities. Collect, record and track issues from customer feedback. Analyse and evaluate potentially damaged components, identify defective components, prepare required replacements, and carry out repair tasks within the specified timeframe. Formulate after-sales maintenance plans and schedules, and conduct regular system maintenance, inspections, and component replacement at designated locations. Manage after-sales maintenance inventory and storage according to the product design lifespan. Assist sales teams with trade show support and customer demonstrations as required. Collaborate with cross-function teams to ensure seamless handover between technical and case support. Ensure all field service activities comply with regulatory requirements and maintain accurate service records for traceability. Job Requirements: Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or a related discipline. 2+ years of after-sales or clinical support experience in medical devices, preferably in surgical robotics or endoscopic