Teleperformance

About the role You'll be the first point of contact by phone, email and chat for guests of a landmark Singapore luxury hotel. Based on-site at G Tower, Kuala Lumpur, you'll manage reservations across hotel, dining, spa, entertainment and transport, dispatch in-room dining and service requests, and resolve guest needs with efficiency, professionalism and a genuine sense of luxury. Key responsibilities • Deliver personalised, above-and-beyond luxury service on every contact • Answer guest enquiries by phone, email and chat, sharing current resort information • Execute hotel reservations for FIT, wholesale, group, government and royalty bookings — including changes and cancellations • Coordinate dining across 13 outlets, plus spa, transport and entertainment bookings • Dispatch service requests and in-room dining orders to the right team, fast • Resolve enquiries on first contact using sound judgement and empowerment tools • Follow emergency protocol precisely, meet KPIs, and uphold guest confidentiality at all times

About you • SPM & above minimum; degree in Hotel or Business Administration preferred • Excellent verbal and written communication in Mandarin, with polished telephone and email etiquette • 2+ years in hospitality — hotel, airline or restaurant — in a guest-facing or call-centre role is an advantage (Fresh Graduates are welcome to apply too) • Comfortable committing to on-site, 24/7 rotational shift work About us You'll represent a landmark Singapore luxury hotel — one of Singapore's best-known luxury integrated resorts with hotel, dining, entertainment, retail and wellness all under one address, with a global guest base that expects effortless, personal service.