Services, and how they are designed and managed across the public, third, and private sectors, are vital to the future of economies and societies across the globe.
This innovative programme uniquely integrates service management and service design in the context of an AI and data-driven society, and is taught by academic experts from management, design and data-related fields.
It is intended for those who plan to build careers in service-related areas across the private, public and third sectors. It supports you to develop the critical, creative and data skills that are essential to your success.
This distinctive MSc programme considers service management and service design as part of an integrated whole. We cannot design services without understanding how they are to be delivered and managed, and we cannot manage services without understanding how, why and with whom they have been designed.
Working from this perspective, you will develop an engaged and critical understanding of service management and service design that will underpin your career development.
Developing core data skills, both human-centred and digital, and an advanced understanding of the implications of service design and management, you will:
The programme will also give you a deep understanding of how value is defined, created and embedded in service delivery.
This programme is part of an interconnected portfolio of postgraduate study opportunities at Edinburgh Futures Institute (EFI). EFI supports interdisciplinary teaching, learning, and research that addresses today’s most complex global and social challenges.
A UK 2:1 honours degree, or its international equivalent, in any discipline.
We will also consider your application if you have other professional qualifications or experience.
To find international equivalent qualifications, select where you studied from the country or region list.