Gives prompt efficient and courteous services to guests, members, and visitors. 为客人，会员和参观者提供及时有效率和礼貌的服务。 When possible, quickly acts on complaints of guests’ timely relay all other complaints to manager. 如果可能，及时，迅速的处理客户的投诉，并向领导者和经理反应。 Reports repair and maintenance problems timely to Team Leader. 及时的向领导报告修理和保养问题。 Familiarizes self with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information. 为了更好的为客人提供精确的信息，要熟悉自己服务的设备，活动和装备以及相关的服务信息。 Ensures facilities and equipment are clean, orderly and well maintained. 保证设备和装备的整洁，整齐，有序。 Ensures guests’ amenities, towels, linen and other guests needs have ample supply. 确保为客人提供充足的毛巾，浴巾。 Conducts activities and services for guests, members and registered children while giving proper instruction and safety reminders. Abides by rules & regulations and policies and procedures of hotel. 为客人，会员和登记进入的儿童给予适当的安全指示。遵守饭店的规章制度和程序。 Attends scheduled training, participates actively in employee activities. 参加定期的培训例会，积极参与员工活动。 Update and input all revenue collected and payment into the computer. 在电脑里更新并储存所有的收入报表。 Update analysis, membership record, and membership cards etc. into the computer. 在电脑里更新并储存每日分析报表、会员记录和会员卡。 Manage and upkeep the office equipment and administrative file. 保存办公文具和管理档案。 All membership renewal, Kiosk sales and also to collect and update all reports of other section manager. 会员更新、小商品销售信息也需及时更进并向部门主管汇报。 To have knowledge of the hotel rooms, hotel services, relative facilities and Food and beverage outlets. 了解酒店的客房，酒店的服务，相关设施和餐饮部门的相关信息。 Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates. 确保安全规范得到应用并关注部门员工的仪表标准。 Maintain and strive for high levels of guest satisfaction by maintaining and promoting good customer relations and developing guest focus in the recreation team. 通过与客人建立良好的关系，以客人为中心来争取客人最佳满意度。

High school graduate or equivalent experience 高中毕业或同等学历 At least 1 year professional experience beyond the degree 至少1年专业经验 Hotel working experience in similar five star international chain hotels 类似的五星级国际连锁酒店工作经验 Demonstrated strong interaction skill while serving customer 为客户提供专业的技能 Basic English, especially in oral English to communicate with customer smoothly. 基本的英语，尤其是在英语口语，能与客户进行顺利的沟通 Team work spirit 团队合作精神 Working under pressure energetic 在压力下工作充满活力 Enthusiastic personality 热情的性格 Physically very fit. 身体很健康 Caring, positive personal style 有爱心,积极的个人风格