Tenth Revolution Group

IT Sales Executive (Customer Success Specialist) Banking & Financial Services／Hong Kong Are you a people-oriented professional who enjoys building client relationships and ensuring customer satisfaction? Our client is a well-established technology solutions provider serving the banking and financial services industry. They are looking for a proactive and customer-focused Sales Executive (Customer Success Specialist) to join their team in Hong Kong. This is a great opportunity for someone who enjoys interacting with clients, managing customer accounts and supporting business growth while developing their career in sales and customer success. Key Responsibilities • Work together with a Senior Sales Consultant / Sales Manager, provide sales and administrative support to ensure smooth day-to-day operations, including preparing, maintaining and updating sales documentation and customer records. • Monitor contract renewal schedules and maintain accurate renewal forecasts to support business planning. • Proactively follow up with customers to understand their needs, monitor satisfaction levels and address any concerns that may affect contract renewals. • Manage assigned customer accounts and build strong, long-term relationships with clients. • Coordinate and participate in regular monthly and quarterly client meetings to review service performance, gather feedback and identify opportunities for further collaboration. • Work closely with internal sales and relevant teams to ensure excellent customer experience and service delivery. • Support other sales and marketing initiatives and projects as required.

Requirements • Bachelor Degree graduate or above. • 1-2 years of relevant experience in customer service, sales support, account servicing or sales coordination. • Experience in the banking or financial services sector would be an advantage. • Strong interpersonal and communication skills, with a customer-oriented mindset. • Positive, proactive and self-motivated, with the ability to work independently and coordinate multiple tasks effectively. • Good command of written and spoken English, Cantonese and Mandarin. • Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint; familiarity with internal CRM or administrative systems is an advantage. Why Join? • Opportunity to work with clients in the banking and financial services industry. • Develop your expertise in customer success, account management and sales. • Gain valuable exposure to enterprise clients and long-term business relationships. • A great career opportunity for candidates looking to grow beyond traditional customer service or administrative roles. Interested? Apply now and take the next step in your career! Please submit your CV to explore this opportunity further, or send your resume to me by email: r . zhang @ tenthrevolution . com