Automated Systems (HK) Ltd

Major Responsibilities • Provide project and maintenance supports on security products such as firewall, WAF, proxy, IPS/IDS, DLP and endpoint protection, etc. • Provide onsite hardware / software installation, configuration, troubleshooting, and replacement. • Respond to customer enquiries related to product failures, coordinating with product vendors, and documenting resolution steps for future references. • Lead troubleshooting efforts for complex security hardware issues to identify root causes and implement effective solutions. • Provide 24/7 on-call support for critical security emergencies, ensuring rapid response and resolution to minimize business impact. • Prepare and maintain technical documentation, e.g. procedures, project artifacts, test cases, etc. • Maintain accurate and up-to-date documentation and maintenance records. • Stay updated on emerging security technologies, threats, and industry trends, and recommend improvements. Required Qualifications & Skills Education & Certifications • Bachelor’s degree in Computer Science, Information Security, Electrical Engineering, or a related field. Higher Diploma with experience and qualifications will also be considered. • Certification for Checkpoint, Cisco, Fortinet, Juniper, Palo Alto products is an advantage. Experience • 3+ years of experience in information security, with a focus on security solutions and product supports. • Proven experience in managing security hardware replacement projects, including EOL/EOS planning, and deployment. • Experience with security products such as firewall, WAF, proxy, IPS/IDS, DLP and endpoint protection, etc. Technical Skills • Deep expertise in security products from leading vendors. • Proficiency in configuring, managing, and troubleshooting firewalls, WAF, proxy, IDS/IPS, and endpoint security agents. • Knowledge of network protocols (TCP/IP, DNS, DHCP, SSL/TLS) and how they interact with security products. • Familiarity with hardware virtualization for virtual security appliances is a plus. • Ability to read and interpret hardware schematics, technical datasheets, and vendor documentation. Soft Skills • Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex hardware issues under pressure. • Excellent communication skills (verbal and written) to collaborate with cross-functional teams, document processes, and present technical information to non-technical stakeholders. • Self-motivated and detail-oriented, with the ability to manage multiple tasks and project simultaneously. • Leadership skills to mentor junior staff and drive technical initiatives. • Ability to work independently and as part of a team, including 24/7 on-call rotations. • Good command of written and spoken English and Chinese. Others • On-the-job training will be provided • Willing to work in non-office hours and public holidays • Available for night shift duty on a roster basis to support emergency‑call arrangements