BIG Pharmacy Healthcare Sdn Bhd

Job Descriptions : - Assist in handling customer enquiries across multiple channels, including Shopee, Lazada, eStore, and social media platforms. - Support the team in processing orders, cancellations, refunds, returns, and basic after-sales enquiries. - Monitor and follow up on customer cases to ensure timely resolution and proper documentation. - Support daily operational tasks, including ticket management, backlog follow-ups, and coordination with internal teams (stores, logistics, finance, etc.). - Learn and adhere to customer service SOPs, policies, and escalation procedures. - Assist in identifying common customer issues and contribute ideas to improve workflows, processes, or FAQs. - Ensure customer satisfaction by providing professional and courteous customer support. - Perform ad hoc duties and tasks as assigned by the company when required. Job Requirements : - Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage). - Basic computer skills, including Microsoft Excel, Google Sheets, and email communication. - Willingness to learn, positive attitude, and able to work in a fast-paced environment. - Able to multitask and handle repetitive tasks with attention to detail. - Team player with a sense of responsibility and professionalism.